A Matter of Words – Losing a Customer and Opening a Conversation

Posted: August 14, 2015 in Welcome

jareksteele

Yesterday, we received an anonymous letter in response to this window display commemorating the one year anniversary of Michael Brown’s shooting:

blmThere was no return address, and it wasn’t signed.  It was a very short message on a note card telling us that we had lost a customer.  In it, the person said we stoked the flames of enmity between races and promoted division.  The person asked us why we insisted upon doing that.

It’s hard to know how to respond.  What I want to do is call up the customer and chat.  I want to take him or her out for coffee and talk about what those three words mean and why I and our store feel compelled to repeat them in a window along a busy street in what seems to some to be an act of ill will.

There is no way to do that in this case so…

View original post 1,326 more words

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